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Frequently asked questions

What can I expect from the dedicated Manager?

To optimise communication we try to limit you to 1 contact point. Someone that knows the whole project and can assist with questions you might have.

Can you include my team?

Yes, we try to become part of your team so we collaborate with as all people that are involved in the project.

How will I communicate with you?

We try to be where you are, and what your company is used to. Most enterprise clients use slack, and this works very well. If you bought hours, most communication will be via the Notion board.

What if I'm still unhappy with the work at the end?

If you’re still unhappy with the work at the end, we’ll continue to revise the design until you’re 100% satisfied.

What do I need before we get started?

Before we get started, we’ll ask you for the source files of your design (Sketch or Adobe XD) or a Figma link, preferably for desktop and mobile viewports, so we can convert your design to Webflow. If you would like us to create the design for you as well, we’ll jump on a call and guide you through the process. For other tasks, please describe them accurately in our form or in an email so we can give you an accurate estimate. For any additional questions, we can always do a quick call or simply communicate via our dashboard, Slack or email.

How does the turnaround time work?

The turnaround time for completion of your project depends on the task complexity, but it usually takes us 1-3 business days to start working on your request. You can also purchase priority support add-on in the checkout and we will jump on your task within 1 business day.

How many months will I need?

We determine the duration case-by-case. For some clients, 1 month is enough to deliver everything they need, others might need a few months more. But many clients, especially larger startups or businesses that are digital-first decide to keep us indefinitely.

What does it mean "unlimited" requests?

Just what it sounds like. Once you are onboarded, you can add as many requests in your queue as you like. Your tasks will then be delivered one after another and you can keep adding more.

Is Wambay only for Enterprise-based projects?

No, Wambay is not only for Enterprise-based projects. As established Webflow experts, we have the capability to offer unlimited design and development to businesses of all sizes, from building the site from scratch to fixing and tweaking even the tiniest detail on your page.